Frequently Asked Questions

I don’t know if I have insurance coverage for my fertility medications. How do I find out?

 

Our PRIME Program – Patient Rx Insurance Made Easy – conducts in-depth insurance investigations for patients every day. We check both the pharmacy and medical plans to uncover any possible coverage that you may have for your fertility medications. We will cut through the often-confusing technical insurance language to get at the answers you need, and call you with information on the coverage you have.

 

If you do not have insurance coverage, we will talk with you about enrolling in available manufacturer discount programs, which can save you 25-40% off the cash prices.

 

How do I find out how much my medications cost at your pharmacy?

 

Please call us at 800.850.9122 or email our pharmacy for pricing information and details about the PRIME Program.

 

What makes your pharmacy different from other fertility pharmacies?

 

We have been serving the needs of fertility patients for almost 20 years, as a trusted partner in fertility patient care. We work with you to understand your individual needs and make working with our pharmacy easy and stress-free. Our experienced fertility team, including nurses and pharmacists, has deep expertise in fertility treatment. We support our patients by serving as a clinical resource, answering all questions related to taking your medications – why it was prescribed, how it works, how to administer it, and how to store it. We are here for you, any time of the day or night, as we always have a clinician on call for your questions.

 

One of our pharmacists or nurses will call you 24 to 48 hours after you receive your first shipment of medication from us, to review the contents of your order, and make sure you are comfortable in taking your medication. This added service is key to helping you to optimize your treatment.

 

Our fertility team also conducts a thorough insurance investigation, and enrolls you in manufacturer discount programs if you have no insurance coverage. We work hard to make sure you get the best value for your medications.

 

We are a full-service fertility pharmacy, with an on-site, state-of-the-art compounding lab. Should you need an individually formulated medication, we will work with your doctor to create the compounded medication to the exact specifications prescribed.

 

Who can I call with questions about my medications?

 

You can call our toll free phone line 800.850.9122 any time of the day or night. 

 

During regular business hours (9:00 am to 11:00 pm ET Monday through Friday; 8:00 am to 12:00 Noon ET on Saturdays), our fertility team is available to answer any questions or concerns you have. After business hours, our fertility clinician-on-call is available, should you have questions about your therapy.

 

My doctor told me that I will need to inject some of the medications myself and I’ve never done this. Can you help me?

 

Our pharmacy offers a number of resources to help you learn how to inject your medication. Our website features helpful injection teaching videos which allow you to view the information at your own pace, review the instructions and make sure you are comfortable with the process.

 

You can also call us at 800.850.9122 and a trained member of our fertility team will walk you through each step of the process. When we ship your medications, we also include easy-to-read instructions and information from the drug manufacturer.

 

What if I need something right away?

 

Our pharmacy can safely send medication overnight, to anywhere in the United States, via national shipping services, to arrive at the destination of your choice.

 

How can I pay for my medications?

 

We accept all major credit cards. You may also send a certified bank check, or wire money to our pharmacy. We will ship your medication once payment is received.

 

We also offer a range of financing programs and manufacturers’ rebate coupons. Please call us at 800.850.9122 for more information.

 

I’m not going to be home to receive my package during the day, can you ship it to my work address?

 

Yes, we will send your medications to any address of your choice. To maintain confidentiality and respect your privacy, our packages have no marking on them indicating it has been sent from a pharmacy.

 

Do you offer Saturday delivery?

 

When necessary, we can arrange for Saturday delivery. We sometimes suggest avoiding Saturday deliveries, because the level of service can differ in certain areas. We prefer to have the prescription delivered to you during the week, to ensure you receive your medication based on the treatment start date, to help you keep with the medication schedule prescribed by your doctor.

 

Do I have to be there to sign for the medication when it is delivered?

 

That is not necessary. Before shipping any order (new or refill) we will always make contact with you to confirm the delivery date, and agree on a safe place to leave your package, so that you can easily retrieve your delivery, on time.